For delivery options, time estimates, rates and exceptions, see table below:
PLEASE NOTE: Delivery
Service |
Delivery Time |
Cost |
Order Before |
United Kingdom * |
|
|
|
UK Standard Delivery |
2-5 Working Days
|
£3.99 |
n/a |
FREE UK Standard Delivery Over £30 |
2-5 Working Days |
FREE |
Before noon |
UK Next Working Day Delivery (Orders Placed before Midday) |
1 Working Day |
£5.99 |
Before noon
|
UK Next Working Day Delivery Before 12 PM (Orders Placed before Midday)
|
1 Working Day, Before 12 PM |
£9.99 |
Before noon |
Ireland |
|
|
|
FREE Ireland Standard Delivery Over £75 |
3-5 Working Days |
FREE |
n/a |
Ireland Standard Delivery |
3-5 Working Days |
£7.99 |
n/a |
Europe |
|
|
|
FREE Europe Standard Delivery Over £75 |
3- 5 Working days |
FREE |
n/a |
Europe Standard Delivery |
3- 5 Working Days |
£9.99 |
n/a |
USA ** |
|
|
|
FREE USA Standard Tracked Delivery Over $50 |
3 - 7 Working Days |
FREE |
n/a |
USA Standard NOT TRACKED Delivery |
3 - 7 Working Days
|
£15 |
n/a |
|
|
|
|
|
|
|
|
United Arab Emirates ** |
|
|
|
FREE UAE Standard Delivery Over £80 |
3 - 7 Working Days
|
FREE |
n/a |
UAE Standard Delivery |
3 - 7 Working Days
|
£14.99 |
n/a |
UAE Next Working Day Delivery
(Subject to custom clearance)
|
1 - 2 Working Days
|
£28 |
Before noon
|
Israel ** |
|
|
|
FREE IL Standard Delivery Over £80 |
3 - 7 Working Days
|
FREE |
n/a |
IL Standard Delivery |
3 - 7 Working Days
|
£14.99 |
n/a |
IL Next Working Day Delivery
(Subject to custom clearance)
|
1 - 2 Working Days
|
£32.92 |
Before noon
|
* Our UK standard delivery is sent via Royal Mail and our UK next working day delivery via DPD.
* We do not have weekend delivery:
-
Orders placed on Friday before 1 PM with next working day delivery service will be dispatched on Friday and delivered on Monday;
-
Orders placed on Friday after 1 PM with next working day delivery service will be dispatched on Monday and delivered on Tuesday.
* Bank and Public Holiday Days are NOT considered as delivery day.
**Our International Next Working Day Delivery service is via DHL and subject to custom clearance. Orders must be placed before 1PM. Weekends and any Public Holiday Days are NOT considered as delivery day.
RETURNS
REFUNDS & EXCHANGES
FREE SIZE EXCHANGES ON ORDERS OVER £30 ONLY
RETURNING ITEMS
If you simply change your mind about the item you have bought from us online, you can return it to us for a refund (the initial delivery charges are non-refundable) within 14 days from the date of dispatch. If you wish to return an item, you must do so within 14 days of purchasing.
DOWNLOAD RETURNS FORM HERE
PLEASE NOTE: The return address label on the form is NOT a pre-paid return label. You need to cover the return postage. We recommend you use tracked service, as the parcel is your responsibility until it reaches us.
USA Returns
- Download and print the USA Return Form. You can find it here
- Follow the provided instructions on the form
PLEASE NOTE: The return address label on the form is NOT a pre-paid return label. You need to cover the return postage. We recommend you use tracked service, as the parcel is your responsibility until it reaches us.
BEFORE you return an item,
Please make sure that:
1) The item you want to return is in its original packaging with all tags and labels attached;
2) The item is not worn, damaged while trying it on or have marks from make-up or any other and has no smells from parfumes, body sprays, deodorants, body or other odours.
If you have troubles with your return, just get your order number ready and simply contact us here.
EXCHANGES
FREE SIZE EXCHANGES ON ORDERS OVER £30 ONLY
Please note that we can only exchange items from the same style but in a different size or colour, provided they are with the same price.
All you need to do is :
- Download and print one based on your location
- UK EXCHANGE FORM
- Europe-UAE-Israel Return Form
- USA Return Form here
- Tick the EXCHANGE box and fill in the size/colour of the exchanged item required.
* If you want an exchange for a different style, you need to return the unwanted item and place a new order for the desired item.
HOW LONG DOES IT TAKE TO GET MY MONEY BACK?
We aim to provide fast service for processing returns. Once we receive physically your item back in our warehouse, it will be sent for Quality Check. Once approved, we will proceed with a refund or exchange as per your request stated in your return enquiry. The whole process will not take more than 14 days from the date we have received your return back.
Sizing:
We try to run True to Size for the average school year. So picture the average kid in each grade (height and build)- and we've designed to fit her/him.
Please read individual product details for fit comments.
FAQ:
Q: How does the Childrens size fit?
A: We try to size for the average kid in each school year. So for Age 9-10yrs- the size would be for an average 10yr old. If your Child is unusually tall or stocky- Choose a size up.