• Returns & Refunds

    RETURNING ITEMS 
     FREE SIZE EXCHANGES ON ORDERS OVER £30 ONLY
     TEENZSHOP CARES ABOUT OUR PLANET!
    WE ARE SHIFTING TO 100% ORGANIC COTTON, RECYCLABLE POLY BAGS AND CONTINUE OUR RESEARCH ON HOW TO IMPROVE OVERALL.
     
    PLEASE THINK CAREFULLY WHEN BUYING, READ OUR DESCRIPTIONS AND SIZING GUIDELINES SO TO AVOID UNNECESSARY RETURNS
     
    If you simply change your mind about the item you have bought from us online, you can return it to us for a refund (the initial delivery charges are non-refundable) within 14 days from the date of dispatch. If you wish to return an item, you must do so within 14 days of dispatching.
     
    UK RETURNS FORM
     
    PLEASE NOTE: The return address label on the form is NOT a pre-paid return label. You need to cover the return postage. We recommend you use tracked service, as the parcel is your responsibility until it reaches us.
     
     USA RETURNS FORM 
     
    BEFORE you return an item,
    Please make sure that:
    1) The item you want to return is in its original packaging with all tags and labels attached;
    2) The item is not worn, damaged while trying it on or have marks from make-up or any other and has no smells from parfumes, body sprays, deodorants, body or other odours.
    If you have troubles with your return, just get your order number ready and simply contact us here.
     
    EXCHANGES
     FREE SIZE EXCHANGES ON ORDERS OVER £30 ONLY
    Please note that we can only exchange items from the same style but in a different size or colour, provided they are with the same price.
    All you need to do is :
    * If you want an exchange for a different style, you need to return the unwanted item and place a new order for the desired item.
     
    HOW LONG DOES IT TAKE TO GET MY MONEY BACK?
    We aim to provide fast service for processing returns. Once we receive physically your item back in our warehouse, it will be sent for Quality Check. Once approved, we will proceed with a refund or exchange as per your request stated in your return enquiry. The whole process will not take more than 14 days from the date we have received your return back.